Water Management Department

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For Billing questions, New Service or to Discontinue Service, please call 615-794-4572.

All other inquiries, please call 615-794-4554.

The Water Management Department provides water, wastewater, and reclaimed water services for its customers located primarily in the City of Franklin.

new water treatment plant photo

Water specifications

Sewer specifications

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FAQs

What are the Tap fees for the City of Franklin?

Tap fees are charged for new service to tie onto the water/sewer system. Contact the Engineering Department to initiate engineering reviews. Please visit our web site at www.franklin-gov.com for all Water/Sewer Department fees.
How do I report a Water Leak?

Contact our Service and Repair Department at (615) 794-4554 from the hours of 7 AM to 4 PM with the exception of Holidays. They will take all of the information from you and create a service order. You may also fill out an online Service Request form on our website at any time.
How do I report High or Low Water Pressure?

Contact our Service and Repair Department at (615) 794-4554 from the hours of 7 AM to 4 PM with the exception of Holidays. They will take all of the information from you and create a service order. You may also fill out an online Service Request form on our website at any time.
How do I report a Water/Sewer Main Break?

Contact our Service and Repair Department at (615) 794-4554 from the hours of 7 AM to 4 PM with the exception of Holidays. They will take all of the information from you and create a service order. You may also fill out an online Service Request form on our website at any time.
How do I request a drinking water quality test?

Contact our Service and Repair Department at (615) 794-4554 from the hours of 7 AM to 4 PM with the exception of Holidays. They will take all of the information from you and create a service order. You may also fill out an online Service Request form on our website at any time.
How do I begin or discontinue water service?

To begin receiving water service; or to turn off existing service please call Utility Billing at (615) 794-4572. Our hours are 8:00 AM to 5:00 PM Monday through Friday, with the exception of Holidays.

Please give us at least 24 hour notice for service requests. Requests for service changes received after 3:30 PM will be handled the next business day.
Why is the water brown?

Your water is brown due to tiny rust particles made of iron. Under normal conditions, these particles lie undisturbed on the bottom of the pipes. When a disturbance occurs such as a water pipe break, it causes the water in the pipes to flow much faster than normal, which in turn, causes rust particles, dirt and possibly sand to be picked up off the bottom of the pipe and carried into the water. This can happen due to a broken water main, a fire in the neighborhood, or anything that causes the water in the pipes to move faster.
Why does water need to be disinfected?

Disinfectants are required because they prevent the spread of germs that cause diseases. Before the use of disinfectants, diseases such as Cholera, Typhoid Fever and Dysentery were common. The disinfecting of water has vastly improved the quality of our drinking water. This process may cause your water to sometimes have the taste or smell of Chlorine. You can reduce the Chlorine taste or smell by putting your drinking water in the refrigerator. As a water customer, you can also do your part to contribute to a healthier water and sewer system. Do not dispose of chemicals of any kind down the drains in your home. Together we can make the City of Franklin a better and healthier place for our environment.

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