Customer Commitment

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Building and Neighborhood Services Customer Commitment

Our Goal

The Development Services team guides development in the City of Franklin to create a safe, healthy, high quality community that persists as a location of choice for residents, businesses, and guests.  We will do this through adherence to adopted codes, ordinances, guidelines and standards.

Our Approach

We strive to provide fair and consistent service to all customers through the following guidelines:

  • Interdisciplinary approach – efforts of multiple departments are coordinated to be “one voice” on behalf of the City
  • Communication to customers will be clear and predictable
  • Plan reviews and permit applications will be handled as quickly as possible and on a “first in, first out” basis

Our Service Commitments

Customers may expect responses to routine applications in accordance with the following:

Applications to the Building & Neighborhood Services Department

Subordinate permits may be issued after plan review is completed and building permit is issued. If no plan review is necessary contact our office for permit.