Frequently Asked Questions

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To complete a Customer Service Request click HERE

Expand/Contract Questions and Answers

How do I report a Water Leak?
Contact our Service and Repair Department at (615) 794-4554 from the hours of 7 AM to 4 PM with the exception of Holidays. They will take all of the information from you and create a service order. You may also fill out an online Service Request form on our website at any time.
How do I report a Water/Sewer Main Break?
Contact our Service and Repair Department at (615) 794-4554 from the hours of 7 AM to 4 PM with the exception of Holidays. They will take all of the information from you and create a service order. You may also fill out an online Service Request form on our website at any time.
How do I begin or discontinue water service?
To begin receiving water service; or to turn off existing service please call Utility Billing at (615) 794-4572. Our hours are 8:00 AM to 5:00 PM Monday through Friday, with the exception of Holidays.

Please give us at least 24 hour notice for service requests. Requests for service changes received after 3:30 PM will be handled the next business day.
How do I apply for a business license?
Go HERE to APPLY for business license. You can mail the completed application or bring it to 109 3^rd Ave. South Suite 141. The application fee is $15, and we accept check or cash.
How do I purchase compost?
You can obtain a voucher for compost by calling 615-794-4572 or coming into our office at 109 3^rd Ave. South Suite 141. The cost is $20 a yard and there is a limit of 5 yards. Compost can be picked up Monday, Wednesday and Friday from 9 - 2 at 1116 Incinerator Road.
My trash was not picked up / problems with trash bin.
Contact our Sanitation and Environmental Services Department at 615-794-1516.
There is water in my meter box / meter is leaking.
Contact our Service Department at 615-794-4554

To complete a Customer Service Request click HERE

How do I report a Water Leak?

How do I report a Water/Sewer Main Break?

How do I begin or discontinue water service?

How do I apply for a business license?

How do I purchase compost?

My trash was not picked up / problems with trash bin.

There is water in my meter box / meter is leaking.